Verify Your Identity with ID.me
Go to the Idaho Department of Labor's ID.me page and click the green “Verify with ID.me” button. You can find a step-by-step guide at this link. In addition to entering your phone number for a mobile phone verification, you will have the option to either answer questions about your credit history or upload a photo of your government ID. If those methods do not work, you can verify your identity by speaking with an ID.me representative on a video call.
ID.me is our federally certified partner for secure digital identity verification. ID.me helps make sure you’re you – and not someone pretending to you be you – when you apply for unemployment insurance. Claimants who are sent an email and letter from the Idaho Department of Labor about identity verification are required to verify their identity through the ID.me application, which can be accessed online with a laptop, desktop computer or cell phone.
If you received an email or letter from Labor but did not file a claim for unemployment, please report it here. Unfortunately, someone has obtained your personal information and used it to file an unemployment claim on your behalf to illegally receive benefits. Crime rings across the globe are attempting to commit large scale fraud against multiple state unemployment insurance programs. If you did not apply for unemployment benefits, do not click on any identity verification links or register with ID.me.
No, ID.me handles customer questions through their website. Here are some resources to help you through the process:
Please go to help.id.me to submit a request or interact with ID.me’s virtual assistant via chat (click on the chat icon on the bottom right side of the web page). ID.me’s support team is available 24 hours a day, 7 days a week and will respond to your question as soon as possible.
If you fail to verify your identity through ID.me, your application will have an issue that prevent payment and your benefits will remain denied indefinitely.
ID.me will notify Labor once your identity has been verified. Labor will remove the pending identity verification issue that prevents payment on your claim. Due to the extremely high volume of fraudulent claims filed, please expect a delay in identity verification. The issue resolution process may take between 10 to 20 business days to complete once ID.me successfully verifies your identity. Please continue to check your Claimant Portal account for payment details. Labor claim representatives are unable to access your ID.me account, help you with the ID.me verification process or tell you where you are in the Id.me process.
Continue to submit your weekly certification reports while ID.me is verifying your identity, even if pending issue(s) remain on your Claimant Portal account. The pending issue(s) may be unrelated to the ID.me verification. You will be paid for eligible week(s) claimed once the issue is cleared.
The department reviews the ID.me results carefully and your identification verification by the department may be incomplete. Additionally, there could be other reasons that are preventing payment. To learn more, please contact the Department at (208) 332-8942 or check your payment status on the Claimant Portal. Please do not leave multiple messages, as it delays other returned calls.
It depends. A division within the department is committed to reviewing ID.me results and work through them as quickly as possible. As soon as the issue is cleared, payment is released barring any other issues preventing payment.
Please contact the claim center at (208) 332-8942 or check your payment status on the Claimant Portal.
Yes. Find more information here.
This error is usually related to having a duplicate ID.me account. A verified account may already exist for you under a different sign-in, and there can only be one verified user per account created. Try signing into your previously verified ID.me account to continue. If you do not remember verifying your identity or cannot remember your login credentials, please contact ID.me at help.id.me for help.
Verify your identity ASAP to remove the stop that has been placed on your claim. You do not need to contact the Labor when you have completed the verification process through ID.me.
An Equal Opportunity Employer and Service Provider
Brad Little, Governor
Jani Revier, Director