Unemployment Insurance Navigators are available at several locations to help claimants use and understand the unemployment insurance system. Visit your nearest local office or mobile site for hours and availability.
Before Filing for Unemployment Insurance
Navigating the Claimant Portal
After Filing for Unemployment Insurance
It is not necessary for you to call to have a pending issue resolved. A claims representative will contact you by phone or email for additional information. Continue to file your weekly certifications.
For more FAQ and information on unemployment insurance, visit the Idaho Department of Labor’s blog idaho@work.
Need additional help?
If you were unable to find your answer using the FAQs above, you may contact a claim specialist.
Click to chat is available Monday to Friday from 8 a.m. to 4:45 p.m. Mountain Time.
For questions that need immediate attention. Hours are Monday to Friday from 8 a.m. to 5 p.m. Mountain Time.
For questions specific to a claim, you can send an email. The Department will respond within two business days.